Shipping and Return Conditions

Basic Rules

Machines are generally dispatched the day after of the payment reception and are shipped via TNT Economy with tracking number and drop-off with signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and final destination of the shipment. Palets are amply sized and the machines are well-protected.

You will receive a e-mail with the tracking number of your machine in the same day of the shipment.

The shipping charge is based on the weight of the product. For multiple products ordered, please request us special quote.

TNT Economy

TNT Express N.V. is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. The firm has fully owned operations in 63 countries and delivers documents, parcels and pieces of freight to over 200 countries.The transit time for delivery is 48 hours.

Track your shipment: https://www.tnt.com

 

Article 1 – Scope of Application

These general terms and conditions of sale apply to all sales concluded through the website www.thecarboncleaner.com, as part of the distance selling service provided by HHO PLUS LDA. We reserve the right to modify these terms and conditions at any time, provided that such modifications are displayed on our website.

Article 2 – Price

2.1 The prices of our products are indicated in Euros, including all taxes, excluding shipping costs.

2.2 All orders, regardless of their origin, are payable in Euros.

2.3 HHO PLUS reserves the right to change its prices at any time, but the products will be invoiced based on the rates in effect at the time of the order, subject to availability. Information regarding prices and product availability may be subject to changes and is provided for informational purposes only.

Article 3 – Order

We undertake to accept your order in accordance with these general terms and conditions of sale. You can place your orders:

Online: www.thecarboncleaner.com By email: info@hhoplusgas.com By phone: +351244697116 By mail: Print the completed order form from our website, fill it out with your bank details or enclose a check payment, and send it to our address:

HHO PLUS – Energias Alternativas, Lda

Rua Manuel Joaquim Afonso Lote 10

Zona Industrial Vieira de Leiria

2430-837 Vieira de Leiria

Portugal

Your order will be shipped upon receipt of your payment. The contractual information is presented in the English language and will be confirmed at the time of delivery at the latest. HHO PLUS reserves the right to cancel any order from a customer with whom there is a dispute regarding the payment of a previous order.

Article 4 – Confirmation

By clicking on the “Confirm” button after the ordering process, you declare that you fully and unreservedly accept this order as well as all the present general terms and conditions of sale. The data recorded by HHO PLUS constitutes proof of all transactions between HHO PLUS and its customers. The data recorded by the payment system constitutes proof of financial transactions.

Article 5 – Availability

Our product offers and prices are valid as long as they are visible on the website and subject to availability. In the event of a product being unavailable after placing your order, we will inform you promptly by email.

You can then request the cancellation or exchange of your order by email to info@hhoplusgas.com, by phone at +351244697116, or by mail to the following address:

HHO PLUS – Energias Alternativas, Lda

Rua Manuel Joaquim Afonso Lote 10

Zona Industrial Vieira de Leiria

2430-837 Vieira de Leiria

Portugal

Article 6 – Delivery

The products will be delivered to the delivery address you provided during the ordering process. The delivery time includes the time for packaging and shipping. If you choose to pay by check, the order will be processed only upon receipt of the check. Therefore, the applicable delivery times in this case are those on the day of receipt of the check and may differ from those indicated at the time of placing the order.

Article 7 – Shipping Costs

The shipping costs depend on the number of items ordered. Please make sure to consolidate all your items in a single order. We cannot combine separate orders, and shipping costs will be charged for each separate order.

Article 8 – Payment

You have various payment methods available:

Online payment: Select one of the payment methods offered on the website: PAYPAL

Article 9- Retention of Title

The products remain the property of HHO PLUS until full payment of the price, if applicable, including interest. This provision does not affect the transfer of the risk of loss or damage to the customer from the moment the products leave our premises.

Article 10 – Security

We would like to remind you that our transactions are carried out in a secure environment.

Article 11 – Right of Withdrawal (Return, Exchange, Refund)

The items provided by HHO PLUS are new and guaranteed. You have a right of withdrawal of 14 working days from the receipt of the ordered product to return it. If the product does not meet your expectations, the shipping and return costs are at your expense.

Returns of products must be made in their original packaging to the following address:

HHO PLUS – Energias Alternativas, Lda

Rua Manuel Joaquim Afonso Lote 10

Zona Industrial Vieira de Leiria

2430-837 Vieira de Leiria

Portugal

Phone: Monday to Friday from 9:00 to 12:00 and from 14:00 to 18:00 at +351244697116. In case of a refund, we guarantee that it will be processed by PayPal within one week of receiving the returned package. No cash-on-delivery shipments will be accepted, regardless of the reason.

Article 12 – Law and Jurisdiction

This applies to substantive and formal rules. In the event of a dispute or complaint, the consumer will first contact HHO PLUS LDA to seek an amicable solution. In case of other disputes, the court of commerce is the place of performance for both parties.